Shipping & Returns
Shipping Policy:
At Gay Coffee, we are dedicated to providing a seamless shipping experience for our valued customers in both Canada and the continental United States. Once you place an order with us, our team ensures efficient processing within 1-2 business days, excluding weekends and holidays. Shipping rates are calculated during checkout, offering standard and expedited options. Our services cover addresses within Canada and the continental US, and you will receive a confirmation email with a tracking number to monitor your order's progress. Standard shipping typically takes 3-5 business days, while expedited shipping delivers within 1-3 business days.
Shipping Destinations:
We proudly offer shipping services to both Canada and the continental US. While our primary focus is on these regions, we are actively exploring opportunities to expand our international reach. For details on international shipping, including eligible countries, estimated delivery times, and associated costs, please contact our customer support team.
Shipping Delays:
Although we strive to meet estimated shipping times, unforeseen circumstances may cause occasional delays. Should you experience any delays or issues, please contact our customer support team. We are committed to addressing shipping-related concerns promptly.
Returns & Refunds:
Our commitment to your satisfaction extends to our returns and refunds policy. Unfortunately, due to the nature of roasted coffee beans, we cannot accept returns or offer refunds for these purchases. Once beans are roasted and shipped, maintaining their integrity becomes challenging. However, for merchandise items such as apparel and accessories, we gladly accept returns and process refunds for unused, unwashed, or unworn items. To initiate a return, please use our "Contact Us" form on the website and provide your order number. Please note that return requests must be submitted within 11 days of receiving the order. Once you've submitted your return request, we'll guide you through the process and process your refund promptly upon receiving and inspecting the returned items.
Return Shipping Costs:
Return shipping costs are the responsibility of the customer and will be deducted from the total refund amount for any returned merchandise. We appreciate your understanding in this matter.
Refund Confirmation:
Upon the successful processing of your return, you will receive a refund confirmation via email. Please allow 5-10 business days from the receipt of confirmation for the refunded amount to be reflected in your chosen method of payment.
Contact Us for Inquiries:
For any inquiries regarding our shipping and returns policy, we encourage you to reach out through the "Contact Us" form on our website. Our team is here to assist you and provide any necessary information or support.
Subscription Cancellation:
Should you wish to cancel a subscription, kindly notify us at least 48 business hours before your next billing cycle. We appreciate your timely communication to ensure a smooth cancellation process. Your satisfaction is our priority, and we aim to accommodate your needs effectively.
Order Changes:
If you find the need to make changes to an order, please contact us within 24 hours of placing the order. This window allows us to accommodate updates, cancellations, or modifications as needed. However, once an order has been shipped, we regret to inform you that no further changes can be made. We appreciate your understanding and cooperation with these policies.
Our shipping and returns policy is effective as of [01/22/2024], and any updates will be communicated on our website.
Thank you for choosing Gay Coffee. If you have any questions, feel free to use the "Contact Us" form for prompt assistance.